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Small business communication course broadens horizons


By Sherry Martell
Truro Daily News
Tatamagouche - There are all kinds of people in this world and a course recently offered in Tatamagouche taught participants how to recognize the various types.
Mike McCallum, a small business manager from Truro, was one of a dozen people who completed the 10-week long Business Communication Skills course.
"It's helped me better myself in dealing with my own staff and it opened my mind to new horizons on how to deal with different personalities within the workplace," said McCallum.
He said the course gave him the ability to recognize each different personality type and provided him with a tool box of skills to better communicate with both his staff and clients.
James Moore of James Moore and Associates Consulting and Training facilitated the workshop and said there is a proven need for this course, especially within small businesses.
"Nationally it has been determined the essential communication skill level is low," said Moore.
Moore has facilitated at least six communication skills courses in Colchester County during the past few months.
The course introduces issues such as personality profiling, external and internal communication, learning styles and conflict management.
He said along with enhancing communication skills the program also offers participants personal development and has been known to boost self-esteem.
Participants committed four hours a week to complete the course and funding was provided by the Department of Education's workplace education program, in partnership with the North Shore Community Development Association, Colchester Regional Development Agency and the Truro and District Chamber of Commerce.

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