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Truro couple upset with parking situation at Colchester Regional Hospital and security guards response


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Brad Males and his wife Kelly are upset with the way they were treated at the Colchester Regional Hospital on Wednesday morning.

TRURO - Kelly Males and her husband Brad have had enough.
The two are sick of arriving at the Colchester Regional Hospital only to find someone parked in the pick-up/drop-off area.
But when that someone was waiting
to pick up a security guard who works at the hospital, the couple felt it was time to say something.
"It's difficult getting (Brad) in and out of the car," said Kelly, 49, whose husband has survived four strokes and a double-lung transplant. "He has to use the wheelchair."
For the Truro couple, the designated pick-up/drop-off area is vital.
"I'm tired of people parking there for 10 or 15 minutes ... so I asked (the security guard) if he was handicapped," explained Kelly. "He turned around and yelled to me, 'I'm sick of people like you' and pointed to our handicap sign."
For Brad, 47, this incident has changed his perception of the hospital.
"There's already not enough handicapped parking here, and now this," he said. "It's not right."
For Kelly, it made an already difficult day even tougher.
"It's stressful. He is dizzy because at that time in the morning he hasn't been able to take his medicine yet and it's just tough," she said.
In an e-mail to the Truro Daily News, Colchester Regional Hospital director of public relations Karen Theriault stated that, "it is difficult to know with certainty the specifics of a private conversation unless you're present during that conversation."
But she stressed that if anyone has not been treated the way they expect to be treated, they are encouraged to contact the hospital's quality and decision support team, or any manager or staff of the organization.
"We believe that patients have the right to be treated in a considerate and respectful manner. Unfortunately, we sometimes fail to deliver on that commitment. We're sorry when it happens and we deserve to be challenged on it."
Theriault admitted that parking has been an on-going problem at the hospital, with limited access, especially in the wintertime.
"We take (accessibility) very seriously. We work hard to make sure our facilities are accessible to everyone, including those with physical disabilities. The drop-off/pick-up area at the main entrance is provided for the convenience of those being dropped off or picked up.
"It's not intended as handicapped parking only."

jfowler@trurodaily.com

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