Downtown Truro salon closes doors

Raissa Tetanish
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Closure comes as surprise to clients, neighbours and staff

TRURO – The doors to Jennifer’s and Company were locked over the weekend with no explanation to its clients.

Jennifer’s and Company on Prince Street closed its doors over the weekend, leaving its staff and clients in the dark. There has been no word as to why the closure happened, or what clients are to do with gift certificates they’ve already purchased. Some employees have since found new work, but others are still searching. 

The salon and day spa, which operated out of Arlington Place at 664 Prince St., was also cleared out of its contents and products.

“They were excellent neighbours,” said Keith Gillis, who moved his company, G&G Computers, into the adjacent space a year-and-a-half ago. “I found out Sunday afternoon when I came to work, being the work-a-holic I am. It was cleared out then.”

A message to the owner, Iain Nettleton, hasn’t been returned, and the company’s website isn’t operating. Calls to the business continue to ring, and there is no notification on the former business’s door.

Jennifer’s opened in Arlington Place two years ago after operating on King Street prior to the move.

It’s unclear how many employees were working at the salon and spa, however Gillis said some have since found employment.

“A couple of the girls have been there for years. It was their family,” he said, adding numerous employees stopped by his shop since finding out on Sunday. “To some, it was like their best friend had died.”

Looking through the sliding glass door in Arlington Place, not much remains – a black table stands in front of the windows facing Prince Street, and a lamp is in one corner. A black cash register tray is on the floor close to a pile of dirt. A product or gift bag is also visible.

With the closure of the business, some clients, including one who emailed the Truro Daily News, are out of hundreds of dollars “in gift certificates we had already purchased for Christmas gifts,” said the client’s email. “Many angry and sad people in the area.”

Twitter: @TDNRaissa

Organizations: Truro Daily News

Geographic location: Arlington Place, King Street, Prince Street

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Recent comments

  • Trurorian
    December 03, 2013 - 15:16

    It is no surprise, Truro has the highest lease rates on commercial property. A salon is not a lucrative business venture. And another thing, it is cheaper to lease space in Halifax then in Truro. This town needs to seriously look at its population and set prices accordingly.

  • Fellow Business Owner
    November 28, 2013 - 07:18

    Shame on you Truro Daily for reporting Jennifer's closure in such a negative light. Jennifer's was such an important part of our community and you leave it's legacy with some people are upset about gift cards? Really? That's how you want us to remember them? What about all the countless donations they gave to our community, everything from little league to benefits, they were there for us. What about how they made us feel? The staff at Jennifer's made people feel special and brightened their lives each and every day. Report on that. If you want to run a story about them, then write about what a wonderful contribution they made to our community and how the business will be missed.

    • Ryan
      November 28, 2013 - 07:48

      That's fine and dandy but it still does not excuse the way they chose to end their business. People pay good money for those gift certificates. To close up shop WITHOUT warning, no note saying why is unacceptable. Now all these people with Christmas gift certificates have no way to recoup their losses and no explanation why they are now out possibly hundreds of dollars. At least they could have given the decency of an explanation. I say shame on them.

    • Liz
      November 28, 2013 - 07:54

      Yes, Jennifer's made contributions to this community. That is exactly the reason why it is so shocking and unfortunate that the owners would treat their staff and clients this way. Jennifer's has been a well-established business for at least 20+ years and then is suddenly vacated like a fly-by-night operation, leaving people without work and clients having lost money that they paid in good faith? It *is* a negative story, sadly - both the closure and the manner in which it happened.

    • Nanny
      November 28, 2013 - 16:46

      I agree with Ryan. There's no way to put this in a positive light. I'm sorry that the owner is ill and it's unfortunate that another business in Truro is closing. I'm sure they did contribute to the community and it was a very nice place to go. But to empty out the contents of your place of business late on a saturday night and make no explanation as to why the business is closing is an insult to the customers that have supported Jennifer's over the years. The owner/s had to have some idea they were closing and I feel it was unethical to sell gift certificates to people that they were not going to be able to honour. Their services were not cheap and some people have probably lost hundreds of dollars. The fact that they have done some good doesn't make disregarding your customers and staff o.k.

  • Sad resident
    November 28, 2013 - 05:02

    I was hit by a tonne of bricks when I read that Jennifer's had suddenly closed. As a business owner, I know firsthand of the tough economic times we are experiencing. As a longstanding client however, I was shocked at the suddeness of the closing. I hope that the staff all find work at other salons ASAP, and that Iain and his family are O.K. I feel such a profound sadness in this abrupt closing and hope that the stylists try to let people know where they can be found.

    • Tess
      November 28, 2013 - 14:44

      I agree! I hope that the stylists and other staff are able to find work, and this doesn't ruin their holiday season....perhaps stylists could post where they are/will be working in this forum? Spread the word!

  • Penny
    November 27, 2013 - 08:16

    Wow! I can't imagine a business doing such an aweful thing!!!

  • angel nicholson
    November 26, 2013 - 21:33

    it operated two doors down from me on dominion st not king