TRURO – Those looking to get their mail in downtown Truro Monday had a surprise at the door – it was locked.
Canada Post closed its Prince Street outlet, left, and opened a new service centre on Industrial Avenue Monday. Raissa Tetanish – Truro Daily News
Canada Post’s outlet officially opened in the Truro Business Park, a move it had contemplated for a few months.
“What we have transitioned is a new postal service centre,” said Anick Losier, a communications officer with the corporation. “It’s a new model that we are opening across Canada to maximize our human resources. It has a different setup than what you’d see in the traditional outlet.”
At the previous location on Prince Street, Canada Post employees were behind a counter. At the new centre, they greet customers through a window. When no customers are in the centre, it allows the employees to do any sortation that’s needed.
“We offer the same types of services, but we also put in about five feet, so about 30 parcel lockers,” said Losier, explaining the concept of the parcel locker as citizens getting a notice and key that their parcel has arrived and they can pick it up.
“They can come pick up their parcel at any time during the day,” Losier said, adding all boxes at the centre are accessible 24 hours a day, seven days a week.
For those citizens with postal boxes at the Prince Street location, they had the option of where they wanted their services continued – either at the new location, or another existing location, such as MacQuarries Pharmasave on the Esplanade.
“All of those customers that wanted a box at the new centre were getting their keys (Monday). There are enough boxes at the new centre for whoever wants one.”
Losier wasn’t sure how many employees would now be at the centre and the corporation’s operations centre, but said about one-and-a-half positions were lost through attrition.
“In this case, we looked to see what positions were vacant and it turned into one-and-a-half,” she said.